Virus & Spyware Removal (Diagnose and Repair) $100
- Troubleshoot 1 computer using Nerd On Demand proprietary tools
- Remove all viruses, spyware, malware and rootkits on the computer
- Repair any operating system issues (boot issues, blue screens, etc.)
- Apply system tweaks and modifications
- Perform operating system critical updates
- Test operating system for proper functionality
- Provide you with an estimated cost for hardware repair(s) or upgrade(s) needed to provide a complete solution
- Back up up to 9GB of your data to external hard drive, DVD disc or flash drive Add $50
Security and Performance $35
- Install antivirus and antispyware software with current definitions and application updates
- Perform system updates and improve PC speed and performance, including startup and shutdown optimization, Windows updating, menu navigation improvement, quick launch and taskbar cleanup and program shortcut creation
- Enable basic security functions, including antiphishing and pop-up blocking activation in Internet Explorer
- Remove unwanted programs and trialware
- Create desired user accounts (if applicable)
- Test and verify PC hardware and software functionality
- Create a backup restore CD Add $10
Wireless Networking $0 (On-Site only)
- Set up, configure and secure your router; safeguarding your personal information and securing your broadband signal from use by others
- Configure internet, including ISP (internet service provider)
- Install and configure networking adapter on 3 computers/devices - (PC, Laptop, Gaming Console, Network Blu-Ray/DVD Player, Network-Enabled TV, etc.)
- Secure network
- Enable devices to share the internet,files, printers and other media (i.e. photos, videos, music, etc.)
- VoIP (voice over IP) set up
- Repair network and internet connectivity if necessary
- Add an additional device Add $25
Computer Tune-Up $20
- Perform system updates and improve PC speed and performance, including startup and shutdown optimization, Windows updating, menu navigation improvement, quick launch and taskbar cleanup and program shortcut creation Included
- Enable basic security functions, including antiphishing and pop-up blocking activation in Internet Explorer
- Remove unwanted programs and trialware
- Create desired user accounts (if applicable)
- Test and verify PC hardware and software functionality
Computer Set-up $25
- Physically set up one PC or Mac computer system, including the computer plus monitor, keyboard, mouse and speakers
- Organize wires and cables with your cable ties (ties not included)
- Install one new software application (software not included)
- Install one peripheral or external device (device not included)
- Configure your new computer to access your existing Internet account and one existing e-mail account
- Test your computer to make sure it is functioning properly
- Transfer your computer data (up to 20GB) to another computer or medium (DVD, hard drive, network attached storage) and import the data into an installed program or location Add $50
Email $15, $25 with troubleshooting
- Connect one existing and active email account to a computer or mobile phone
- Must have all necessary passwords available
- Working high speed internet connection required
- Troubleshoot an existing email account (troubleshooting)
- Includes repair, configure and update the e-mail client (troubleshooting)
Printer Help $15
- Setup and configuration of your new printer - covers both local and network printers
- Resolution of your printer issue to get it printing properly again
- Answer any questions you have about printer features and functions
- Help with wireless printers setup
Standard Backup $50
- Transfer your data to your new computer or other media
- Install and configure online data backup
- Includes 1-year subscription to online data backup
Advanced Backup $100
- Connect hard drive to computer, install and configure software to create a backup schedule that fits your needs
- Create initial backup
- Includes an external hard drive
Data Recovery
The initial diagnostic fee at the store for hard drives is $59.99. Data recovery for hard drives starts at $259.99 but depends on the difficulty or severity of issues found.
The initial diagnostic fee at the store for flash media is $39.99. Data recovery for flash media under 32 GB starts at $129.99** (including diagnostic fee) and $199.99** for over 32 GB.
Because we want to be thorough in our recovery, timing may vary, but our Agents will be in contact with you throughout the process to ensure you are well informed.
Nerd On Demand can generally recover data on PCs, external hard drives, disks, tapes, CDs, or flash media (memory card or USB flash drive) cards.
Software Install $15
- Determine computer compatibility for, install/repair and configure 1 software title
- Perform necessary software updates
- Create desktop, start menu and quick launch bar access shortcuts
- Software often included :-)
Hardware Install $25
- Install an internal or external PC component, such as a graphics card, hard drive, optical drive, MP3 player, printer or scanner
- Install any included software that is necessary for functionality on one computer
- Configure the PC component for applicable use
Technology Consultation $0 (On-Site only)
- Visit your location to design a lifestyle solution with you
- Review your current devices
- Recommend integration options, upgrades and purchases
- Apply the cost of the consultation to a discount on resulting service and product purchases
Training $25/hr (On-Site only)
- Any information technology topic
- Training Services EXCLUDES teaching how to remove viruses or spyware and any other propritary information
Hardware Repair
- Software repair pricing starts at $100.
- Hardware repair/upgrades start at $15.
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